Terms of Use

1. Acceptance

By creating an account or using SnapChair (the Platform), you agree to these Terms of Use. If you do not agree, please stop using the Platform. These Terms apply to everyone: shop owners, barbers and beauty professionals, and clients.

2. What SnapChair does

SnapChair is a marketplace and software platform for barbers and beauty professionals. We provide:

• A marketplace where clients can discover professionals and book appointments.
• Software for shops and solo professionals to manage bookings, payments, clients, staff, and marketing.
• House calls (mobile service), when a professional opts in.
• Recurring bookings backed by a subscription.
• AI-based hairstyle suggestions via face analysis.
• A virtual walk-in queue for participating shops.
• Gift cards issued by participating shops.

3. Your account

You must provide accurate information and keep your credentials secure. You are responsible for everything that happens under your account. Tell us right away if you suspect unauthorized access. You must be at least 16 years old, or have verifiable parental consent, to use the Platform.

4. Subscription plans for professionals

SnapChair offers subscription plans for shops and solo professionals:

• All new plans include a 30-day free trial. A valid payment method is required to start the trial.
• After the trial, the plan is billed monthly on the anniversary date.
• You can cancel anytime. Access continues until the end of the current billing cycle. No refunds for partial periods.
• Price changes are announced at least 30 days in advance.

5. Platform fees at a glance

This is how money flows on the Platform:

• Marketplace bookings: 10% platform commission. This commission already includes the Stripe processing fee on the platform's side.
• Direct bookings made through the shop's own booking link: 0% platform commission. The shop pays the Stripe processing fee directly.
• Subscription payments: the price you see is the price you pay. The platform fee is already included in the plan.
• Tips: 0% platform fee. The professional receives the tip minus the Stripe processing fee.
• Recurring bookings: 10% platform commission, which includes the Stripe processing fee. 90% goes to the professional or shop.

6. Marketplace bookings

When a client books a professional through the SnapChair marketplace, the shop's cancellation and no-show policy applies. Each shop sets its own rules (for example, cancellation window, late fee, deposit policy). These rules are visible on the shop page before the client confirms.

7. House calls (mobile service)

A professional may offer mobile service. When they do, the following rules apply, regardless of geography.

8. Recurring bookings

Recurring bookings are backed by a Stripe subscription. The client is charged on a set cadence (for example, every 4 weeks).

• Commission: 10% to SnapChair, 90% to the professional. The Stripe processing fee is included in the 10%.
• Failed payments: Stripe retries up to 4 times over 3 weeks. If all retries fail, the subscription is canceled automatically and future occurrences are removed.
• The client can cancel anytime at /my-bookings/recurring. Future occurrences are canceled on cancellation.
• Refunds: no refunds for occurrences that have already been completed.

9. Tips

Tipping is optional. When a client tips, the funds flow directly to the professional's Stripe Connect account.

• Tips go directly to the professional, not to SnapChair.
• The Stripe processing fee on a tip is paid by the professional and deducted from the tip amount.
• SnapChair takes $0 from tips.
• One tip per completed booking.

10. Photos and portfolio consent

Professionals can publish photos of their work on their SnapChair portfolio. Photos are a major driver of bookings, so we take consent seriously.

11. Loyalty points

Some shops run loyalty programs. When they do, clients earn points on completed bookings.

• Points are earned per booking at the shop that issued them, at the rate set by that shop.
• Points are tied to the shop that issued them. They cannot be transferred to another shop or another client.
• Each shop sets its own redemption rate and expiration rules.
• Points have no cash value and cannot be redeemed for cash.
• If a shop leaves the Platform, unredeemed points at that shop are forfeited. We will notify clients before this happens when feasible.

12. Walk-in queue

Participating shops use a virtual queue so clients can reserve a spot without booking a fixed time.

• Queue position is held virtually. Clients must arrive when their slot comes up.
• Clients who no-show on the walk-in queue may be blocked from the queue after a set number of misses. The default is 3 misses at the same shop, and shops may configure stricter rules.
• Shops retain the right to refuse service for safety, conduct, or legal reasons.

13. Face analysis (AI hairstyle suggestions)

Face analysis is a feature that suggests hairstyles based on a photo the client uploads.

• Suggestions are generated with the Google Gemini API.
• Photos are processed to generate suggestions and are not stored permanently on our servers. Only face-shape metadata (not the photo itself) may be retained for up to 12 months to improve future sessions.
• Suggestions are recommendations, not guarantees. The professional and client choose together what is actually performed.
• Clients can earn face analysis credits through referrals. Credits expire 12 months after issue.

14. Referrals

SnapChair runs two referral programs:

• Shop to shop (B2B): when a shop refers another shop and the referred shop starts a paid subscription, both shops get 1 month of their current plan free.
• Client to client (B2C): when a client refers another client and the referred client completes their first booking, the referrer earns a face analysis credit.
• Referrals have a 6-month attribution window. If a qualifying action happens after the window, the referral does not count.
• SnapChair may invalidate referrals linked to self-referral, fake accounts, chargebacks, or any fraud pattern, and may reverse credits granted in error.

15. Email communications

By creating an account, you agree to receive the communications described below.

• Transactional emails (required for service): booking confirmations, reminders, receipts, cancellations, password resets, security alerts. These cannot be disabled while your account is active.
• Marketing emails (optional): promotions, win-back offers, birthday offers, newsletters.
• Marketing frequency: up to 2 marketing emails per week from each shop you have booked with.
• You can unsubscribe from marketing with one click via the link in every marketing email, or from your account settings.
• Unsubscribing from one shop does not affect marketing from other shops you have booked with.

16. Your content

You own what you upload: portfolio photos, business information, client notes, messages. By uploading content, you grant SnapChair a non-exclusive, worldwide license to host, display, and use it for the purpose of running and promoting the Platform. You must not upload content that is illegal, infringes someone else's rights, is harassing, or violates the consent rules in these Terms.

17. Payment processing

Payments are processed by Stripe. SnapChair does not store full card numbers or CVVs. By using payment features, you also agree to Stripe's terms. We work with Stripe Connect so that funds flow directly to professionals' accounts where applicable.

18. Dispute resolution

If something goes wrong with a booking, we want it resolved quickly and fairly.

• Contact the shop or professional first. Most issues (late arrival, wrong service, etc.) are resolved directly between the client and the professional.
• If the direct conversation does not resolve the issue, SnapChair will mediate. We may request proof from either side and make a decision based on Platform records.
• In cases of fraud, chargeback abuse, or confirmed consent violations, we may reverse tips and bookings and apply credits or refunds as appropriate.

19. Suspension and termination

We may suspend or terminate an account for reasons including:

• Repeated no-shows (client or professional),
• Fraudulent referral activity,
• Chargeback abuse,
• Violations of the photo consent rules,
• Any other breach of these Terms or of applicable law.

20. Privacy

Your use of the Platform is also governed by the Privacy Policy. It explains what data we collect, how we use it, who we share it with, and your rights. Please review it alongside these Terms.

21. Limitation of liability

The Platform is provided 'as is' and 'as available'. To the maximum extent allowed by law, SnapChair is not liable for indirect, incidental, special, or consequential damages. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim arose.

22. Governing law and arbitration

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. Any dispute that cannot be resolved through the process above will be submitted to binding arbitration, administered by the American Arbitration Association, on an individual basis. You and SnapChair both waive the right to a class action. Residents of the EU, UK, or Brazil keep any non-waivable rights under their local consumer protection law.

23. Changes to these Terms

We may update these Terms as the Platform evolves. If we make material changes, we will notify you by email or in-app at least 30 days before the changes take effect. If you keep using the Platform after the effective date, you accept the updated Terms.

24. Contact

Questions about these Terms? Email legal@snapchair.com. For privacy-specific questions, email privacy@snapchair.com.